Ordering and paying
Do you have a question about ordering ten Cate items or how to pay for your order? You will find the frequently asked questions below. Is your question not answered on this page? Feel free to contact our Consumer Care Department, we are glad to help you!
Ordering at ten Cate is very easy. Within a few steps, you can decide for yourself what you want to order, how you want to pay for it, and where the parcel has to be delivered.The ten Cate ordering process in 10 steps:
Step 1: Browse our webshop and add the item you want to the shopping cart.
Step 2: When you have added all items you want, you can view all items selected in the shopping cart.
Step 3: Satisfied with the items selected? Click ‘Proceed to checkout’. Do you want to add more items to your shopping cart? Click ‘Continue shopping’.
Step 4: Log in (if you have not already done so), create an account, or proceed without an account.
Step 5: Enter your personal details, as well as the details of the delivery address. Do you want the parcel to be delivered at an alternative address? No problem, that can be done! Enter the alternative address in ‘Delivery details’.
Step 6: The delivery method is entered automatically. If the total amount of the order is €20 or less, we charge €4.95 for delivery. In case the total amount exceeds €20, delivery is free. All our parcels are sent and delivered by PostNL.
Step 7: Select the payment method you want to use: iDeal, AfterPay, or Bancontact/ Mister Cash (Belgium only). If you select AfterPay, your date of birth has to be added to the ordering details and you have to accept AfterPay’s General Terms and Conditions.
Step 8: Check your details. Did you enter everything correctly? Click ‘Checkout’. Forgot something? Click ‘Back to your shopping cart’.
Step 9: As soon as you have paid, a shipping confirmation is sent. It contains all information about your order.
Step 10: When your parcel has left our warehouse, you will be sent a Track & Trace code you can use to follow your parcel through the PostNL website. Please note: it may take a few hours for the code to be activated and ready to be used to trace your parcel.