How can I cancel my order?

Under ‘Orders’ on your personal ten Cate account page, you can immediately see if it is possible to cancel your order. You will find a cancellation button behind the item ordered then. If the order is already on its way to be delivered to you, or if it is being prepared for shipping, it cannot be cancelled anymore. If you have not been able to cancel the order in time, you can immediately hand it back to the delivery man when it is delivered.