Do you have a question about a refund for an order you have returned? You will find the frequently asked questions below. Is your question not answered on this page? Feel free to contact our Consumer Care Department, we are glad to help you!

The money is refunded within 4 days after processing your returns. This can take up to two weeks. It will usually take a few days before we receive your returns. Once we have received your returns, the 4 days commence.