What are the conditions for returning an item?

If you are not satisfied with an item, it can be returned. This also applies to items purchased as part of a promotion or sales items. You have the right to return an item within 14 days without stating a reason (right of withdrawal). Within this period of 14 days, you can inspect and fit the item, just like you would in a store. The withdrawal period expires after 14 days from the day on which you, or a third party designated by you - other than the carrier - acquires physical possession of the goods. In order to exercise the right of withdrawal, you must inform us of your decision to revoke this agreement by an unequivocal statement (e.g. written, by post, fax, or email). You can use the model withdrawal form (PDF), but you are not obliged to do so. In order to comply with the withdrawal period, it is sufficient to send your statement regarding the right of withdrawal before the withdrawal period has expired. Consequences of withdrawalIf you revoke the agreement, we will refund all payments you have made up to that moment, including delivery costs (with the exception of any additional costs resulting from your choice for a different method of delivery than the cheapest standard delivery provided by us) and in any case not later than 14 days after we have been informed of your decision to revoke the agreement. We will refund your payment using the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, no costs will be charged for refunding your payment. We may wait to refund your payment until we have received the returned goods, or you have supplied evidence of having sent back the goods, whichever is the earliest. You must send back the goods or hand them over to us without delay, but in any case no later than 14 days after the day on which you have notified us of the decision to revoke the agreement. You are in time if you return the goods before the 14-day period has expired. You will have to bear the direct cost of returning the goods. If the item is returned to our freepost number, no return costs will be charged. You are only liable for the depreciation of the goods resulting from the use of the goods which goes beyond what is necessary to determine the nature, characteristics, and functioning of the goods. Products with a hygiene strip may only be returned if this strip has not been removed. If you remove the strip, these products cannot be returned.