What should I do if I have not yet received my parcel?
If you have not received your parcel when you expected to, please check the following information before you contact the consumer care department:1) Track and trace code of the parcel The delivery time slot may have been changed. You can check this by using the track & trace code we have sent you in the shipping confirmation mail. 2) Delivery addressDid you enter the correct delivery address? You can check the address through your personal ten Cate account, or in the emails we have sent you. If the delivery address you have entered is incorrect, please contact our consumer care department. We are glad to help you. 3) ‘Unable to deliver’ notification from PostNLCheck your letterbox to see if PostNL left an ‘unable to deliver’ notification. The parcel may have been left with your neighbours, or the delivery man may have scheduled a new delivery slot.