I have not received the right item, what should I do?

We may accidentally have sent you an item in the wrong size or colour. If this has happened, it is best to immediately return the item and check the website to see if the right item is still available. If available, we recommend ordering the item immediately. Then please contact our consumer care department to ensure you will not have to pay for shipping twice. Unfortunately - and due to technical reasons - the consumer care department cannot replace or refund items or place a new order for you.